At Kernco Instruments, we take pride in delivering top-quality products to you, our valued customer. However, sometimes an item may need to be returned and because incomplete or unauthorized returns increase our costs, your compliance with the procedures listed below will help to keep our products affordable.

On some products that we distribute such as Kernco’s optical refractometers as well as some of our hand digital refractometers and on some tachometers we can accept them back within two weeks of purchase. Explanation for returns must be given before acceptance and issuance of credit if warranted. Return merchandise must be double boxed and include the original packaging. Please put the mailing labels on the outer box. Do not deface or write on the original container.

 

All items must have a Return Authorization Number which is valid for 14 days from its issuance. To obtain Return Authorization Number call Kernco Instruments Customer Service Department at 1-915-852-3375 and have the following information ready to give to our Customer Service Department.

· Your original purchase order number or if by credit card, date of order, and credit card used with pertinent data
· Product Serial Number (if shown)
· Catalog Number or Model Number of merchandise to be returned
· Nature of problem or apparent defects if any of the product

All returns must include warranty cards, manuals, software and accessories (if applicable). Incomplete returns may not be accepted.

Returns must be shipped freight prepaid and insured.

Return products to the following address:

R.A. # (Write In Your Return Authorization Number)
Kernco Instruments Co., Inc.
1821 N. Zaragoza Rd. PMB 645
El Paso TX 79936

If returned for credit, items must be returned in a saleable condition. This decision will be made by Kernco after incoming inspection is complete.

Most of the products and instruments sold originate from original manufacturers or exporters. Most of these companies have a restocking charge that
may vary from 20% to 30%. If they accept the merchandise back after inspection and decide that product is saleable, then they will charge a restocking charge.

Many of our products are high priced items and are priced in the thousands or higher. Therefore, we suggest that you carefully review specifications and other data to be certain to order the proper item or model based on specifications shown on our data sheet. If in doubt, we can check with factory for technical assistance. We will also advise when asked what their return policy and restocking charge policy is.
 

On some of the higher priced laboratory instruments from Leica and other manufacturers, we can in certain instances have units sent on a trial basis so that you can examine units before purchase commitment.
 

During our forty years in business, we have had very few problems with our returned goods policy. Our customers exercise good judgment before ordering. They examine specifications to determine if the product meets their needs. This eliminates many problems.
 

We will continue our policy of cooperation and commitment to our customers in all our dealings with them.